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Booking Information

Get help with your questions about booking the Polynesian Cultural Center (PCC) online.

 


How do I create my own package experience?

Once you have decided what experience (Day Admission , Dining, Evening Show, or Circle Island Tour) simply click on our Buy Tickets tab, in the main menu, select the experiences you'd like to do, and continue on with the booking process. 

Please Note:   Due to time and transportation constraints, some experiences cannot be combined. 

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What are your child rate ages and do young children or infants need to pay?

The age that guests will need to pay for children at the Polynesian Cultural Center is 5-11 years old.

Children under 5 years of age are considered "Lap Children" and get free entry to our transportation, into the Polynesian Cultural Center,  at our dinning venues, and evening show venue.  However, these children will not be assigned seats on our transportation in our dinning venues, nor at our evening show venue.  We kindly ask that these children sit on their parents lap if no neighboring seat is available during the ride, at dinner, or at the evening show.  Seats can be purchased for your child when booking your tickets or when checking in at our box office.

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Are there special rates and promotions?

The Polynesian Cultural Center (PCC) offers only a few discounts or added value promotions, because our organizational mission is to provide an authentic cultural experience while supporting the educational objectives of the students at the adjoining Brigham Young University Hawai'i. If you still feel you qualify for a particular discount, please contact us. 

Online Promotions
The majority of special promotions by the Polynesian Cultural Center are run via this website. For a list of the most current specials and promotions click here.

Military & Veterans Rates
Please contact us or call our reservations line 1-800-261-7060, for Military and Veteran Rates.


Group Rates
The PCC has a department that accommodates groups, incentive groups, convention attendees, and meeting attendees. To request information about what your group may be able to receive, click here to request more information. Typically the Polynesian Cultural Center (PCC) considers a group to be 15 or more people.

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What is the Best Price Available Guarantee?

Many people enjoy shopping online for bargains, and some think they might find a better rate on the Polynesian Cultural Center from another website or after they arrive in Hawai'i.

Well, look no further, because we guarantee you this site offers the best prices for Polynesian Cultural Center tickets. We are so confident of our guarantee that we will match any published discount plus give an extra 5% off, and give you the very best seats available in the seating category of your ticket, along with any other services exclusive to booking online with us.

If you think you've found a better price online click here.

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What are the centers cancellation, re-booking, and refund policies?

How do I cancel my reservations?
Guests who have purchased tickets directly from the Polynesian Cultural Center may cancel at any time up to 24 hours before the day of activity without penalty. Please remember, we're closed on Sundays.
 
Guests who cancel within 24 hours of the date of activity will be charged the full package cost per ticket,  in addition to the full cost of any transportation booked through the PCC.
 
Guests who are "no-shows" to their activity on the date determined will be charged the full package cost,  in addition to the full cost of any transportation booked through the PCC.
 
Guests who have purchased their tickets (and ground transportation) through a travel agency or tour operator and have a travel voucher must request cancellation through those sources, which invariably have their own refund policies. While the PCC will have a record of such reservations, we do not receive any funds from travel agencies and tour operators prior to the time you visit, and cannot process such refund requests.
 
How do I rebook reservations?
Guests can rebook their reservations to another date at any time without penalty, as long as the notice is given at least 24 hours in advance of the day of activity.  A PCC sales representative can help you rebook your reservation.
 
How do I get a refund?
The PCC will credit the account of guests who paid for their tickets with a credit card and have been authorized to receive a refund.
 
Guests who paid in any other manner and have been authorized to receive a refund must submit a written request that normally takes up to two weeks to process and return. A PCC sales representative can help you fill out the written request.

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How can I upgrade my package?

After purchasing tickets but before arriving in Laie, guests are more than welcome to upgrade to a higher level of service. Upon arrival at the Center, however, it is not guaranteed that guests will be able to upgrade due to the lack of availability of higher-grade tickets that day.

We highly recommend guests consider making any upgrades at least 24 hours before their scheduled day at the PCC. If you decide to upgrade after you arrive, our Guests Services staff can quickly check availability, and if any are available, can assist you in making any changes.
To up grade your package please call our reservations line at 1-844-572-2347.  If you're already at the center, see one of our friendly reservation agents at our box office.  Please have ready your order number, and the name on the reservation.
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