We have taken enhanced health and safety measures—for you, our other Guests, our Villagers, Students and Staff. You will be required to follow all posted instructions while visiting the Polynesian Cultural Center.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.
Please make sure that you have reviewed any advisories or restrictions that may be in place while visiting the Hawaiian Islands. For more information and official government guidelines, visit the State of Hawaii Safe Travels webpage at hawaiicovid19.com/travel/faqs.
Together we can make a difference.
By entering Polynesian Cultural Center and the Hukilau Marrketplace, you are confirming that you and all persons in your party are not experiencing any of the following symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at CDC.gov, including:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
You also verify that you have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine following the exposure.
If you, or any of your party do exhibit any of these symptoms or are diagnosed or awaiting a COVID-19 test result, please contact our Guest Services Department immediately to rebook or cancel your tickets at (808) 293-3333 or (800) 367-7060.
You and your party also fully agree to:
- Abide by all applicable COVID-19 safety rules and regulations while at the Center.
- Wear a mask in all indoor facilities (five years and older) except while seated in a designated dining area, and only during the time that your food has been served until you finish your meal.
- If anyone in your party exhibits COVID symptoms, the entire party must cancel or reschedule their reservation for a later date.
Please note that guests who have purchased their tickets and/or ground transportation through a travel agency or tour operator must request cancellation through those sources, which invariably have their own cancellation and refund policies.
The Polynesian Cultural Center reserves the rights to deny entrance to any person(s) exhibiting signs of COVID-19 or who acts in direct opposition to the guidelines and agreements outlined here.
Guests can cancel their reservations any time prior to 5:00 pm Hawaiian Standard Time (HST) the day before your activity date without penalty. Cancellations or No- Shows with no notification after 5:00 pm HST the day before your activity date will be charged in full with NO REFUND.
Guests who have purchased their tickets with or without ground transportation through a travel agency or tour operator and have a travel voucher must request cancellation through those sources, which invariably have their own cancellation and refund policies.