Mon-Sat, 12-9 pm
Closed Sundays
1-800-367-7060

Welcome back to Polynesia

What you need to know before your visit

We are excited to welcome the world back to the beautiful 42-acre Polynesian Cultural Center and are working diligently to establish protective measures for both our guests and staff




COVID-19 WARNING

We have taken enhanced health and safety measures—for you, our other Guests, our Villagers, Students and Staff. You will be required to follow all posted instructions while visiting the Polynesian Cultural Center.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.

Please make sure that you have reviewed any advisories or restrictions that may be in place while visiting the Hawaiian Islands. For more information and official government guidelines, visit the State of Hawaii Safe Travels webpage at hawaiicovid19.com/travel/faqs.

Together we can make a difference.


HEALTH ACKNOWLEDGEMENT

By entering Polynesian Cultural Center and the Hukilau Marrketplace, you are confirming that you and all persons in your party are not experiencing any of the following symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at CDC.gov, including:


  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

You also verify that you have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine following the exposure.

If you, or any of your party do exhibit any of these symptoms or are diagnosed or awaiting a COVID-19 test result, please contact our Guest Services Department immediately to rebook or cancel your tickets at (808) 293-3333 or (800) 367-7060.

You and your party also fully agree to:

  • Abide by all applicable COVID-19 safety rules and regulations while at the Center.
  • Wear a mask in all indoor facilities (five years and older) except while seated in a designated dining area, and only during the time that your food has been served until you finish your meal.
  • If anyone in your party exhibits COVID symptoms, the entire party must cancel or reschedule their reservation for a later date.

Please note that guests who have purchased their tickets and/or ground transportation through a travel agency or tour operator must request cancellation through those sources, which invariably have their own cancellation and refund policies.

The Polynesian Cultural Center reserves the rights to deny entrance to any person(s) exhibiting signs of COVID-19 or who acts in direct opposition to the guidelines and agreements outlined here.

Guests can cancel their reservations any time prior to 5:00 pm Hawaiian Standard Time (HST) the day before your activity date without penalty. Cancellations or No- Shows with no notification after 5:00 pm HST the day before your activity date will be charged in full with NO REFUND.

Guests who have purchased their tickets with or without ground transportation through a travel agency or tour operator and have a travel voucher must request cancellation through those sources, which invariably have their own cancellation and refund policies.


  • FACE COVERING

    Masks are no longer required outdoors. However, masks are still required in all indoor venues, including buildings and theaters, unless otherwise directed for all guests, ages 5 and up.


    Masks which meet Hawaii state government standards are required for all guests, ages 5 and up, at all times throughout the Center, except when seated in a designated dining area while eating

    • Must observe all distancing rules when the facial cover is temporarily removed.
    • The following elements are not acceptable coverings and will prevent you from entering the Polynesian Cultural Center:
      • Covering with exhale valves
      • Coverings that include mesh material or holes
      • Costume masks
      • Masks that contain offensive words or graphics
      • Coverings that are not secured around ears or head
      • Coverings that cannot be secured under the chin – no bandanas
    • You are welcome to bring your own face covering, however, masks are available for purchase at Goo’s Plantation Store in the Hukilau Marketplace (may not have all sizes)
  • PHYSICAL DISTANCING

    Maintain a distance of 6 feet (2 meters) between guests at all times.


    Physical distancing, also referred to as social distancing, has been proven to substantially reduce the public spread of the corona virus. Hawaii has demonstrated success through the institution of proven distancing procedures.

    The Polynesian Cultural Center has actively addressed physical distancing measures by installing physical separators in enclosed areas, such as our ticketing and food service areas; displaying clear instructions and markers along pathways and redesigning walkways and seating in order to provide comfortable space between guests and staff.

    We ask you to join us in these efforts through the following actions:

    • Maintain a distance of 6 feet (2 meters) between guests at all times.
    • Follow all posted signs and ground markings installed throughout the park in order to keep you physical separated in common areas and queues.
    • Cooperate with our efforts to establish limited capacity, modifications or the temporary closure of certain performances or activities and/or venues within the Polynesian Cultural Center and Hukilau Marketplace.
  • ENHANCED CLEANING

    Increased cleaning procedures will be maintained throughout the Center. As an extra measure, we have also installed automated hand sanitizing and hand washing stations throughout the grounds


    In accordance with established guidelines, the Polynesian Cultural Center has:

    • Increased both the size of our cleaning staff and instituted an aggressive cleaning schedule that satisfies or exceeds state and national requirements.
    • Extra attention is given to high-traffic areas, including handrails, benches, tables, handles, restrooms, transportation vehicles and more.
    • We have also placed hand sanitizer and hand washing locations throughout the Hukilau Marketplace and the Center

    Additionally, hand washing stations will be available throughout the Center. Please, wash or sanitize your hands frequently.

  • DOWNLOAD OUR APP

    Download our free app before you arrive.


    Download our free app before you arrive to have all the information you need at your fingertips through Google Play and Apple Stores

    • Simple download of your reservation
    • Touchless ticketing features as you arrive (must check-in at Ticketing or at one of our ticketing kiosks), plus check-in at our Ali’I Luau, Island Buffet, and evening show, “HA, Breath of Life”
    • Ability to upgrade tickets and/or seating
    • “Plan Your Day” feature
    • Learn more about Polynesian history, traditions, and culture thru our new “Cultural Points of Interest” feature

    Available for iPhone®, iPad®, and smartphones for Android™. Message, data, and roaming rates may apply. If you are under 18, get your parents’ permission first.

    Availability subject to handset limitations. Features may vary by handset or service provider. Because of our location along the beautiful and remote North Shore of Oahu, coverage, and accessibility is not available everywhere.

    Additionally, we do not provide Wi-Fi within the Polynesian Cultural Center. We apologize for this inconvenience.

    We do offer free WiFi within the Hukilau Marketplace