Mon-Sat, 12-9 pm
Closed Sundays
1-800-367-7060

be prepared for a great day in polynesia!

What you need to know before your visit

We are excited to welcome the world back to the beautiful 42-acre Polynesian Cultural Center and are working diligently to establish protective measures for both our guests and staff


VACCINATION & COVID-19 TEST REQUIREMENTS, EFFECTIVE 9-13-2021

Per Executive Order from the Mayor of Oahu, the Polynesian Cultural Center is required to confirm our staff and guest’s proof of full vaccination against COVID-19 or a negative COVID-19 test result in order to operate. Children under 12 years old are exempt. The Mayor of Honolulu, Island of Oahu, has provided a comprehensive document detailing the requirements of the mandate. Read more at Safe Access Oahu — One Oahu


HEALTH ACKNOWLEDGEMENT

We have taken enhanced health and safety measures—for you, our other Guests, our Villagers, Students and Staff. You will be required to follow all posted instructions while visiting the Polynesian Cultural Center.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.

Please make sure that you have reviewed any advisories or restrictions that may be in place while visiting the Hawaiian Islands. For more information and official government guidelines, visit the State of Hawaii Safe Travels webpage at hawaiicovid19.com/travel/faqs.

Together we can make a difference.


HEALTH ACKNOWLEDGEMENT

By entering Polynesian Cultural Center and the Hukilau Marrketplace, you are confirming that you and all persons in your party are not experiencing any of the following symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at CDC.gov, including:


  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

You also verify that you have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine following the exposure.

If you, or any of your party do exhibit any of these symptoms or are diagnosed or awaiting a COVID-19 test result, please contact our Guest Services Department immediately to rebook or cancel your tickets at (808) 293-3333 or (800) 367-7060.

You and your party also fully agree to:

  • Abide by all applicable COVID-19 safety rules and regulations while at the Center.
  • Wear a mask in all indoor facilities (five years and older) except while seated in a designated dining area, and only during the time that your food has been served until you finish your meal.
  • If anyone in your party exhibits COVID symptoms, the entire party must cancel or reschedule their reservation for a later date.

Please note that guests who have purchased their tickets and/or ground transportation through a travel agency or tour operator must request cancellation through those sources, which invariably have their own cancellation and refund policies.

The Polynesian Cultural Center reserves the rights to deny entrance to any person(s) exhibiting signs of COVID-19 or who acts in direct opposition to the guidelines and agreements outlined here.

Guests can cancel their reservations any time prior to 5:00 pm Hawaiian Standard Time (HST) the day before your activity date without penalty. Cancellations or No- Shows with no notification after 5:00 pm HST the day before your activity date will be charged in full with NO REFUND.

Guests who have purchased their tickets with or without ground transportation through a travel agency or tour operator and have a travel voucher must request cancellation through those sources, which invariably have their own cancellation and refund policies.


  • PROOF OF IMMUNIZATION

    As mandated by the City and County of Honolulu, each guest is required to provide a vaccination card or a negative prior to admission


    The following information details what is required for presenting the vaccine/COVID-19 test information upon your arrival.

    • Proof of full vaccination means demonstrating that you have completed a vaccination regimen approved by the Hawaii Department of Health in compliance with all requirements of the State’s Safe Travels program through providing:
      • a hard copy of a state-approved vaccination card;
      • a photograph/digital copy of a state-approved vaccination card; or
      • a Hawai‘i state-approved digital/smart device application confirming full vaccination status (including via the Safe Travels program/application).
    • Proof of a US FDA or US FDA EUA approved vaccination administered outside the United States is not accepted for patrons/customers.
    • You must also present identification with the same information as the proof of vaccination.
    • “Full vaccination” means two weeks have passed after the second dose in a two-dose COVID-19 vaccination series which has been authorized for emergency use or approved by the U.S. Food and Drug Administration.
      • Or two weeks have passed after a single-dose COVID-19 vaccination which has been authorized for emergency use or approved by the U.S. Food and Drug Administration, regardless of whether a COVID-19 vaccine booster has been received.

     

  • What is an acceptable negative COVID-19 test?

    • A negative test result must be a U.S. Food and Drug Administration emergency use authorization, or approved molecular test, or antigen test was taken within 48 hours of entry to a business included in this emergency order.
    • And identification with the same information as the negative COVID-19 test.

    Read more at Safe Access Oahu — One Oahu

    FREE Testing Available On-site

    In order to ease the testing process for our guests, the Polynesian Cultural Center has arranged for FREE* rapid testing to be available onsite. Tests can be taken in our Welcome Center from 12:30 to 4:30 pm every day except Sundays and Wednesdays. Results can usually be available in as little as 30 minutes. With a negative test result, you can walk right in! Please be aware that any ticket holder with a positive result will be asked to cancel their reservation or to return after they have successfully passed a state-recognized COVID-19 test.

    If you would like to use the FREE* on-site testing service, we encourage you to register online to speed up the process once you arrive. To ensure your registration request does not expire please register within 48 hours of your arrival at the Center. You may need your social security number and health insurance information to register.

    * Social security numbers and health insurance information may be required.

     

  • WEAR A MASK

    Masks are no longer required outdoors except where social distancing of 6 ft’ or more cannot be maintained. Masks are still required in all indoor venues, including buildings and theaters, unless otherwise directed for all guests, ages 5 and up.

    Masks that meet Hawaii state government standards are required for all guests, ages 5 and up, at all times throughout the Center, except when seated in a designated dining area while eating


    • Must observe all distancing rules when the facial cover is temporarily removed
    • The following elements are not acceptable coverings and will prevent you from entering the Polynesian Cultural Center:
      • Covering with exhale valves
      • Coverings that include mesh material or holes
      • Costume masks
      • Masks that contain offensive words or graphics
      • Coverings that are not secured around ears or head
      • Coverings that cannot be secured under the chin – no bandanas
    • You are welcome to bring your own face covering, however, masks are available for purchase at Goo’s Plantation Store in the Hukilau Marketplace (may not have all sizes)
  • GROUP SIZE

    Parties are asked to gather in groups of no more than 10 inside any enclosed building and no more than 25 outdoors. Each group must maintain 6-foot distance from other groups when masking is not required.


    In compliance with mandates and laws instituted by the City and County of Honolulu (Island of Oahu), certain activity is permitted with restrictions.  The Polynesian Cultural Center has studied, planned, and instituted group activities and specific size restrictions accordingly. All large-scale activities have either been modified through a reduction of seating to allow a 6’ space between ‘parties’ of 10 or less for indoor events and 25’ or less for outdoor activities. In some cases we made the difficult decision to close activities that would be difficult to monitor and space, such as the Hawaiian Journey Theater and the Huki Canoe Celebration. The Center continues to exceed expectations in addressing safety and health issues. Your well-being and the well-being of our staff and volunteers will always be our #1 priority.

  • PHYSICAL DISTANCING

    Maintain a distance of 6 feet (2 meters) between guests at all times.


    Physical distancing, also referred to as social distancing, has been proven to substantially reduce the public spread of the corona virus. Hawaii has demonstrated success through the institution of proven distancing procedures.

    The Polynesian Cultural Center has actively addressed physical distancing measures by installing physical separators in enclosed areas, such as our ticketing and food service areas; displaying clear instructions and markers along pathways and redesigning walkways and seating in order to provide comfortable space between guests and staff.

    We ask you to join us in these efforts through the following actions:

    • Maintain a distance of 6 feet (2 meters) between guests at all times.
    • Follow all posted signs and ground markings installed throughout the park in order to keep you physical separated in common areas and queues.
    • Cooperate with our efforts to establish limited capacity, modifications or the temporary closure of certain performances or activities and/or venues within the Polynesian Cultural Center and Hukilau Marketplace.
  • ENHANCED CLEANING

    Increased cleaning procedures will be maintained throughout the Center. As an extra measure, we have also installed automated hand sanitizing and hand washing stations throughout the grounds


    In accordance with established guidelines, the Polynesian Cultural Center has:

    • Increased both the size of our cleaning staff and instituted an aggressive cleaning schedule that satisfies or exceeds state and national requirements.
    • Extra attention is given to high-traffic areas, including handrails, benches, tables, handles, restrooms, transportation vehicles and more.
    • We have also placed hand sanitizer and hand washing locations throughout the Hukilau Marketplace and the Center

    Additionally, hand washing stations will be available throughout the Center. Please, wash or sanitize your hands frequently.

  • DOWNLOAD OUR APP

    Download our free app before you arrive.


    Download our free app before you arrive to have all the information you need at your fingertips through Google Play and Apple Stores

    • Simple download of your reservation
    • Touchless ticketing features as you arrive, plus check-in at our Ali’I Luau, Island Buffet, and evening show, “HA, Breath of Life”
    • Ability to upgrade tickets and/or seating
    • “Plan Your Day” feature
    • Learn more about Polynesian history, traditions, and culture thru our new “Cultural Points of Interest” feature

    Available for iPhone®, iPad®, and smartphones for Android™. Message, data, and roaming rates may apply. If you are under 18, get your parents’ permission first.

    Availability subject to handset limitations. Features may vary by handset or service provider. Because of our location along the beautiful and remote North Shore of Oahu, coverage, and accessibility is not available everywhere.

    Additionally, we do not provide Wi-Fi within the Polynesian Cultural Center. We apologize for this inconvenience.

    We do offer free WiFi within the Hukilau Marketplace