Closed Sun, Wed, Thanksgiving & Christmas
We are Open Today, Monday, March 23, 2026
We sincerely regret that your planned visit was impacted by inclement weather on Monday,March 20-21, 2026. We understand how disappointing this disruption may have been and truly appreciate your patience and understanding.
For help with rebooking or refunds, please contact our Customer Care team at 808-293-3333 or toll-free at 800-367-7060.
- Guests who booked directly with the Polynesian Cultural Center may request refunds through our Customer Care team.
- Guests who booked through a travel agency or third-party provider should contact their agency directly, as policies and procedures may vary.
Mahalo for your understanding and continued support. We look forward to welcoming you back to the Polynesian Cultural Center soon.
FAQ - Inclement Weather Closure
This information is intended to help answer the most common questions regarding our temporary closure. If you need personalized assistance or have questions specific to your reservation, our team is happy to help.
Tickets & Reservations:
(808) 293-3333 or (800)-367-7060
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Why is the Polynesian Cultural Center closed March 20-21, 2026?
The Polynesian Cultural Center was closed due to severe weather conditions affecting the North Shore of Oʻahu. This decision was made out of an abundance of caution to prioritize the safety of our guests, employees, and the surrounding community. We will reopen and resume normal operations as soon as conditions allow.
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I have tickets for March 21, 2026. What are my options?
Guests with tickets for March 20, 2026 may cancel or reschedule their visit. Options may vary based on ticket type and availability. For assistance, please contact our Customer Care Team at (808) 293-3333 or (800) 367-7060.
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How do I reschedule my visit?
To reschedule, please contact our Customer Care Team by phone at 808-293-3333 or 800-367-7060. Our team will be happy to assist you in selecting an alternative date, subject to availability.
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Will I receive a refund?
Refund eligibility depends on how and where your tickets were purchased and the applicable terms and conditions. Our Customer Care Team can review your booking and explain the available options.
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I booked through a third-party or travel agency. What should I do?
Guests who purchased tickets through third-party sellers, tour operators, or travel agencies must contact the original booking provider directly regarding refunds, credits, or rescheduling. Third-party policies may differ from our direct booking policies.
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Will the Hukilau Marketplace be open?
To ensure the safety of our guests and staff, the Hukilau Marketplace, including all vendors and retail locations, will remain closed.
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Where can I find official weather updates and safety information?
For real-time weather alerts, warnings, and safety guidance, we recommend following official government resources, including the National Weather Service https://www.weather.gov/hfo and the State of Hawaiʻi Emergency Management Agency https://dod.hawaii.gov/hiema.