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FAQ - Guest Services

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    • Foreign Language Tour Guides

      The Polynesian Cultural Center offers a limited number of foreign language tours in Japanese, Cantonese, Mandarin, Korean, Russian, German, Spanish Italian, French and Portuguese for guests who have purchased the Super Ambassador and Ambassador level packages. Guests can also buy language tour at an additional $25.00 per person.

    • Lockers

      A limited number of self-serve lockers are available near the entrance to the Pacific Theater on a first-come basis. The lockers are self-pay and can be accessible throughout your rental period for no additional charge. The digital locker automated pay center accepts cash or credit card. Lockers can be rented for $5.00 for 3 hours or $10.00 for the entire day. Smaller lockers measures 12”W x 13H” x 18.5”D, and larger lockers measure 12”W x 22”H x 15.5”D  and can be accessed throughout your visit.

    • Lost & Found

      The Lost & Found Department is located at the Customer Service Center in the Hukilau Marketplace at the entrance to the Polynesian Cultural Center.

    • Comments & Questions

      Click here to ask a question or make a comment.

    • Know before you go


      Arrive early! With numerous activities, demonstrations, shows, places to eat and shop, and 42 acres of Polynesian wonder to explore, we recommend that you arrive early. Gates open at 11:45a

      Check your tickets to confirm your dining time

      • Ali’i Luau ticket holders: Seating begins at 3:45p for our 4:00p luau
      • Ambassador Luau ticket holders: Seating begins at 5:30p for our 6:00p luau
      • Prime Dining Buffet: Seating starts at 5:00p
      • Island Buffet: Seating starts at 5:00p

      Evening show “Ha: Breath of Life” – Seating begins at 7:00p. Show starts at 7:30p

      Dress comfortably (no bathing suits) and wear comfortable shoes to enjoy 42 acres of he Polynesian Cultura Center – We have, electric scooters, wheelchairs, strollers for rent if needed.

      Use of sunblock is highly recommended.

      Drink lots of water.

      Download our app for an easy to read map and handy schedule of presentations. Free through Google Play and Apple Stores, just search for “Polynesian Cultural Center”.

      If you purchased transportation to the PCC, be at your designated pickup area at least 10 minutes before your scheduled pick up time.

      Don’t forget to review us on your favorite social media platform (Facebook, Google+, Instagram, TripAdvisor, etc…).

      Have fun and share your best memories during and after your visit using our hashtag:  #polynesianculturalcenter


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